Refund policy

Return and Exchange Policy:

At Elegance Boots, your satisfaction is our priority. Please review our return and exchange policy below:

• Timeframe: Our return/exchange policy lasts for 10 days from the date you received the item. Unfortunately, if 10 days have passed, we cannot offer an exchange.

• Condition of Items: To be eligible for a full refund or exchange, the items must be in NEW condition.

• Shipping Costs: You are responsible for covering the shipping costs for returning items. Please note that shipping costs are non-refundable.

• Customized Items: Customized items are crafted to your unique specifications and, therefore, are non-refundable. 

To initiate a return or exchange within the specified timeframe, please email us (eleganceboots@gmail.com). Our dedicated support team will guide you through the process and ensure a swift resolution.

Your trust in Elegance Boots is valued, and we are committed to providing you with a seamless return experience. Thank you for choosing us.

Elegance Boots - Where Your Satisfaction is Our Commitment.